FAQ on the purchase, installation and use of an electric charging station


1. Why install an electric charging station at my home or in my company car park ?

Youcatel’s electric charging stations allow the vehicle to be charged (much) faster. Our charging stations have a maximum voltage of 22 kW, which is higher than the portable charger supplied with the vehicle. If the power available in your panel allows it, the terminal will be connected to 400V (rather than 230V) in order to maximise this power. A second advantage is the ease of use. No need to take the portable charger out of the car box, especially in case of rain. The station can be equipped with a 7-metre long connection cable to the vehicle, which allows the station to be used quickly like a petrol pump. In a semi-public place, we recommend our station without a connection cable to prevent it from degrading too quickly. The user will then only have to pull out his own connection cable, which is a quick manoeuvre.

A third advantage is the possibility of equipping the station with a universal means of payment for its visitors. By making it (partially) accessible to the public, one benefits from an increased tax deduction on the investment and can make a profit on the price of the electricity consumed by the visitors.

2. How to install an electric charging station ?

First of all, to install an electric charging station, it is necessary to choose the place where the vehicles are going to park, both your own and those of your visitors. The distance of the wiring has an impact on the cost of the installation. Therefore, try to place the charging station as close as possible to the electrical panel.

Some stations models are wall-mounted, others are integrated in an elegant post to be fixed on a concrete base of 60 x 40 x 25 cm.

To install the station, you have two options: either you can contact Youcatel for the supply and installation of the station, or just the supply and then have it installed by your electrician. On the Home model, remote technical assistance by Youcatel is included in the DO IT YOURSELF package available on our e-shop.

After the installation, an Approval Body will have to come and certify that the installation is compliant.

The cost of the visit of this body is included in the Youcatel offers.

  • Call Youcatel on 02 899 97 47 to help you remotely or on site to choose the right location.

3. Is my electrical panel compatible with an electric charging station ?

The terminals offered by Youcatel are compatible with any type of electrical panel (230V or 400V). Unless something unforeseen happens, no prior adaptation is therefore necessary. Depending on the availability of power, you will be able to charge your vehicle more or less quickly. The intelligent terminal will adapt to the available power.

A 5G6 electrical cable must be run from the electrical panel to the charging station. This cable will be connected to a differential and to a circuit breaker specific to the station. As the station is a connected object, an ethernet cable must also be run from the router to the station (possible substitute: a 5G phone card in the station with a 6€ monthly subscription)

This pack of electrical material needed for the installation will be brought by our installer or can be bought on our e-Shop in the accessories section if you buy our DO IT YOURSELF pack.

In order to obtain the full recharging power of the terminal, i.e. 22 kW, it is necessary to have a three-phase 400V electricity meter with a current of min 32A. (Recommended: 50A) With a three-phase 230V meter, you will obtain a voltage of 8.5kW and with a single-phase 230V meter, you will obtain a voltage of 7.4kW. These voltages are to be divided by 2 if you charge 2 vehicles at the same time.

It may therefore be useful to ask your energy supplier to increase the power of your connection.

  • Send a photo of your electrical panel to info@youcatel.com to receive our free advice on this subject.

4. How much does an electric charge cost?

The price per kW currently varies between 35 and 50 cents. A hybrid battery has a capacity of 10 kW, while a full electric vehicle can have a maximum capacity of 70 kW. This means that charging a hybrid could cost €3.5 for 50 km of theoretical range. While the cost of charging the full electric would be €25 for a range of around 500 km. We can therefore estimate that an electric charge costs proportionally 2 to 3 times less than a full tank of fuel.

Another important saving is the absence of engine maintenance of an electric vehicle and the longevity of the vehicle. It is estimated that an electric vehicle is capable of doing between 500,000 to 1 million kilometers, with the replacement of the battery approximately every 7 to 10 years.

Also note less maintenance of the brakes of an electric vehicle due to their limited use (the vehicle brakes by itself when you take your foot off the accelerator of most electric models) which also represents a financial advantage and a undeniable comfort.

Finally, in the case of certain models of electric vehicles, manufacturers are increasingly offering to replace certain parts of the battery when it is worn out instead of replacing it entirely.

In conclusion, despite rising electricity prices, a vehicle costs less than a petrol or diesel-powered model.

5. How long does an electrical charge last ?

The charging time can be calculated simply by dividing the battery capacity by the charging power of your electric vehicle. In the case of a Tesla with the use of our chargers, this gives 85 kWh divided by 22 kW, and therefore a result of 3.9 h. However, the charging power is not constant during charging, it may be limited by the state of the battery.

In addition to the standard 11 kW terminals, there are fast terminals whose voltage ranges from 22 kW to more than 150 kW. In Belgium, fast charging stations deliver an average voltage of 43 to 50 kW.

Example of charging time: Let’s compare the time required to charge a BMW i3 whose battery has a capacity of 42.2 kWh, depending on whether an 11, 22 or 50 kW terminal is used:

With an 11 kW terminal, it takes 4 hours for a full recharge.

A 22kW terminal will takes 2 hours for a full recharge.

And with a 50 kW station, you get a full recharge in just 1 hour.

To calculate the charging time of an electric vehicle according to the installed power, consult the simulators available online.

6. Is it compatible with any vehicle?

All electric charging stations marketed by Youcatel are equipped with a type 2 connector. Type 2 is a European standard (compared to American or Asian connectors) which ensures compatibility with all vehicles sold in Europe, including electric motorcycles and even electric boats.

7. How is the terminal used?

  Here is a video clip shot on the terminal located at the headquarters of Youcatel in Brussels. This is equipped with access control (optional) because it is semi-public.